The brief before every visit

The client is in the chair and their record is on the screen, and somewhere in sixteen past visits is the fact that would have made the next ten minutes easier. Reading a timeline before a haircut is not a thing anybody does.

So the top of the record answers the question instead: who is this, how long have they been coming, and what do they usually have done.

What it's built from

Four things about the client and nothing more: how many visits they've had, when the first one was, when the last one was, and the service they book most often — plus whatever you've written in their notes.

That narrowness is why it's dependable. It cannot tell you a client is fussy about their fringe, because nowhere in RewireBox does it say so unless somebody typed it. What it can tell you, it knows.

When there's no real pattern to report it says so, which is a more useful sentence than a guess. A brief reading "no clear service pattern yet — check in about preferences at this appointment" is telling you something true about a client who books a different thing every time.

When it changes

It's written once and kept for a day, then rewritten when the client's history has moved on — a new visit, a changed note. You never wait for it and you never pay for looking.

Regenerate, top right, writes it again immediately. The one time that's genuinely worth doing is after you've added notes you want reflected; the card was built before you typed them.

The rest of the record's AI

Two more things sit on the same page and both are buttons, because both are opinions rather than facts:

• Assess on the churn line scores how likely this client is to drift away, with the reason it thinks so. Until you press it, the line reads Churn risk not assessed.
• Suggest beside the tags proposes segment tags from their visit pattern and spend. It suggests; you accept the ones you want.

Where else you'll meet it

The same brief appears on the checkout cart once a client is attached to the sale. That's the more useful of the two placements more often than you'd think: the record is read before the visit, and the cart is read while somebody is deciding whether to mention the retail shelf.