How cash reaches the drawer
The one automatic wire between a cash sale and the till, the rules it follows, and how to read the ledger it writes.
3 min readUpdated August 16, 2026Front desk · Managers
A client pays cash for a blow-dry. Nobody types anything into the cash drawer, and thirty seconds later the expected balance has gone up by the price of a blow-dry.
That is the only automatic wire in this feature, and it's worth knowing exactly when it fires.
The rule
When a sale closes with the Cash payment method, RewireBox credits the location's open drawer. A cash refund debits it the same way.
Three conditions, all of which have to hold:
- The payment method is literally Cash. A tile someone set up for Venmo, a voucher scheme or a bank transfer doesn't credit the drawer — no physical money went into it, so recording some would make the count wrong.
- A session is open at that location.
- Exactly one drawer is open there. With none open there's nowhere to put it. With two, RewireBox won't guess which physical till the notes went into, so it does nothing rather than credit the wrong one.
When a condition fails the sale still completes perfectly — the client pays, the receipt sends, the appointment closes. Only the drawer credit is skipped, and it is skipped quietly. The order is deliberate: the sale finishes first and the drawer is credited last, so nothing about the till can ever stand between a client and paying.
The practical version of all that: keep one drawer open per location and open it before the first client.
Reading the ledger
Everything that ever moved the drawer is listed under the register card, newest first.

Five columns:
- When — the time it happened.
- Event — what kind of movement. Session opened, cash sale, cash refund, pay-in, pay-out, tip pay-out, count, session closed.
- Amount — signed. Green going in, red coming out. Counts show a dash, because a count moves nothing.
- Balance after — what the drawer was expected to hold immediately afterwards, recorded at the time rather than recalculated now.
- Details — the note somebody typed, and for counts, what was actually counted and whether it was over or short.
The Show filter narrows to one kind of event, which is how you answer "what did we pay out this week" without reading everything in between.
Why it can't be edited
No row here can be changed or deleted. Not by front desk, not by a manager, not by an owner.
That's the point of it. A cash ledger is only worth keeping if nobody can go back and make yesterday tidier, and the moment one person can, the whole record becomes a matter of trust rather than fact. So corrections are additions: a mistaken pay-out is followed by a pay-in that reverses it, both with notes, both visible.
The Session closed row is where one shift ends and the next begins. It shows what was counted and how far off it was, and links through to that shift's full record.
Common questions
My cash sale didn't reach the drawer.
Three things to check, in order: the sale was paid with Cash and not a custom tile; a session is actually open at that location; and only one drawer is open there. With none open or two open, the credit is skipped.
Do card payments show up here?
No. The drawer is physical cash only. Card takings go to your bank through Stripe and never touch the till.
What about a payment tile we made ourselves?
A tile you set up for Venmo or a voucher scheme doesn't credit the drawer, because no physical cash entered it. Only the built-in Cash method does.
What does Balance after mean?
What the drawer was expected to hold immediately after that movement. It's recorded on the row at the time, so scrolling the ledger walks you through the day's running total.
Can I edit or delete a ledger row?
No. The ledger is append-only — nothing in it can be changed or removed. Corrections are new rows, so a mistake and its fix are both visible.
Can a drawer problem block a sale?
No. The sale is completed first and the drawer credited last, so a till that isn't open never stops you taking money from a client.
Related articles
- Open and close a shiftCash drawer · The float you start with, the counts you take during the day, and the count-down that ends the shift and locks the record.
- When the count doesn't matchCash drawer · Why a short drawer still closes, what a flagged variance asks of a manager, and the help RewireBox gives you finding the missing money.
- Take a paymentSales · From the chair to the till — starting a checkout, building the cart, adding a tip, and taking the money by cash, card or gift card.
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