Open and close a shift
The float you start with, the counts you take during the day, and the count-down that ends the shift and locks the record.
3 min readUpdated August 16, 2026Front desk · Managers
The salon opens at nine and there's two hundred dollars of change in the till. Telling RewireBox that is the first thing anyone does, and it takes about ten seconds.
Apps → Cash drawer, then Open a session.

Starting the shift
A session is one shift's run of one till. It starts with an opening float — the cash already in the drawer — and that number becomes the starting expected balance: what RewireBox believes is in there.
- 1
Open Cash drawer. If you have more than one register, pick it from the list at the top.
- 2
Press Open a session.
- 3
Count the cash that's already in the drawer and enter it as the Opening float.
- 4
Add a note if anything is unusual, and press Open session.
From then on the card at the top shows Expected in drawer, and it moves on its own as the day goes: cash sales push it up, refunds pull it down. You don't record those. What you do record is everything that isn't a sale.
- Pay in — money going into the till that didn't come from a client. Change from the safe, a float top-up.
- Pay out — money coming out. A supply run, change for the coffee shop. You can't pay out more than the drawer holds; ask for more and it refuses rather than letting the till go imaginary.
- New count — a spot check. More on that below.
- Print — a one-page slip with the float, the expected total and the times, if someone keeps paper with the banking.
Give every pay-in and pay-out a description. It costs three seconds and it is the entire reason anyone can explain a difference at the end of the week.
Counting without changing anything
New count asks you to count the bills and coins and tells you how that compares to expected. Then it does something worth understanding: nothing.
A count is recorded as its own line in the ledger — what you counted, what was expected, and the difference — and the running total carries on exactly as it was. The screen says so as soon as you save one: the count is logged — it doesn't change the expected balance.
That's on purpose. A count that quietly re-baselined the drawer would erase the discrepancy it just found, and a till that always balances tells you nothing. Count at lunchtime, count at a shift change, count whenever the drawer feels wrong — each one is a separate observation, and none of them moves the goalposts.
Closing it down
Close session is the count that counts.

You count into a grid of bills and coins rather than typing one total, because that's how anyone actually counts a till — stack by stack. Each row shows its own subtotal as you go, and Other takes anything you'd rather not itemise.
Underneath, three numbers: Expected, Actual, and the Difference between them. If they don't match you'll see by exactly how much before you commit to anything.
Press Close session and the shift ends. RewireBox writes the variance onto the session and locks it — a closed session can't be edited or reopened by anyone, which is precisely what makes it worth anything as a record. You land on that record, and it's read-only from the moment it exists.
Where it goes
Nothing here is pass/fail. A drawer that's out by three dollars closes exactly like one that balances, and the difference is recorded rather than argued about. What happens next depends on how far out it was — see When the count doesn't match.
Common questions
What do I put as the opening float?
Whatever cash is physically in the drawer when you start — the change you keep overnight, usually a round number. It becomes the starting expected balance, so count it rather than guessing.
Can two people open the same drawer?
No. One session at a time per drawer, enforced by the database rather than the screen, so a second attempt is refused instead of quietly creating a phantom shift.
Does a mid-shift count fix the balance?
No, and that's deliberate. A count records what you found against what was expected. It never re-baselines the running total, so counting as often as you like never hides anything.
I closed the session by mistake.
A closed session can't be reopened or edited — that's what makes it worth trusting. Open a new session and record what actually happened; the two sit side by side in the ledger.
What does Print do?
Opens a one-page count slip for the session as it stands — location, opening float, expected in drawer, when it opened and when you printed — and sends it to your printer. For anyone who keeps paper with the banking.
Do I need a card reader or Stripe for this?
No. The drawer is only ever about physical cash. Card takings never touch it.
Related articles
- How cash reaches the drawerCash drawer · The one automatic wire between a cash sale and the till, the rules it follows, and how to read the ledger it writes.
- When the count doesn't matchCash drawer · Why a short drawer still closes, what a flagged variance asks of a manager, and the help RewireBox gives you finding the missing money.
- Take a paymentSales · From the chair to the till — starting a checkout, building the cart, adding a tip, and taking the money by cash, card or gift card.
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