Build your own

Templates run out at about the third flow. After that you're building the one that's specific to your salon — the follow-up after a treatment that needs aftercare, the nudge before a membership's credits expire.

New flow → Build it myself asks for a name and a trigger, and then hands you an empty editor.

Adding steps

Two views of the same thing, on the flow's own tabs. Steps is the list — easier to read and to edit. Map is the same journey drawn as a diagram, which is the one to open when a flow has branches and you've lost track of what rejoins where.

Waits are the design

A flow with no waits is a text arriving the same second the appointment is marked complete, while the client is still paying. The template that thanks people waits two hours for exactly that reason.

Think in the client's time, not the system's. A thank-you a few hours later reads as considerate. Two days later reads as automated. The same message at either end of a wait is a completely different message.

Editing a flow that's already live

The Steps and Map tabs both say it: editing an active flow is safe — changes only reach clients once you publish. Your edits sit as a draft, everyone already in the flow carries on with the published version, and a banner appears offering Publish when there's something unpublished.

The Details tab is stricter. The trigger, the goal and the enrolment filters say Deactivate to edit, because those decide who is in the flow at all — and changing that under the feet of people mid-journey isn't something the product will let you do by accident.

Narrowing who gets enrolled

A trigger enrols everyone it applies to. Enrolment filters on the Details tab narrow that: same conditions the rest of RewireBox uses, so a flow can fire on every completed appointment but only for clients who bought a colour service.

Left empty — which is the default — every client the trigger applies to is enrolled automatically.