Suggested replies
Three drafts, written for the thread you're looking at, that you edit and send — or ignore.
2 min readUpdated August 17, 2026Front desk
"Hi, can I move my Thursday to next week?" You've answered that message nine hundred times, and you're going to type it again.
Asking for drafts
Suggest replies is beside the Send button. Press it and three drafts appear above the reply box, each a whole reply to the last thing the client said — answering their actual question, in the salon's own tone.
Click one and it drops into the reply box. From there it's your text: edit it, add a line, cut the bit that isn't true, and press Send when you mean it. Nothing goes out on its own.
- 1
Open the thread and read what the client asked. This is not the step to skip.
- 2
Press Suggest replies. Three drafts appear, or a line saying there wasn't enough in the thread to work from.
- 3
Click the one that's closest. It lands in the reply box.
- 4
Edit it. The drafts are written from the conversation, not from your diary — check anything that names a time, a price or a person.
- 5
Press Send.
What they are, and what they aren't
They aren't saved templates. There's no library to build, no snippets to keep up to date, and nothing to maintain when your prices change — each set is written for the thread in front of you, from what's in it.
That cuts both ways. A template you wrote is a template you checked once; a draft written fresh is a draft to read every time. The common trap is the polite sentence that quietly commits you: "I've moved you to Thursday at five." Sending that moves nothing. If a reply says you've done something, go and do it.
Common questions
Where is it?
Suggest replies, beside the Send button at the foot of any thread.
Are these saved templates I can edit?
No. They're written fresh for this conversation each time you ask, from what has actually been said in it. There is no library of canned responses to maintain.
Does pressing it send anything?
No. It puts three drafts on screen. Clicking one drops it into the reply box, where you edit it like anything you'd typed, and Send is still a separate press.
It said there were no suggestions.
There wasn't enough in the thread to answer — usually a conversation with nothing from the client in it yet.
Can it promise a time?
It can write the words, and words are all it sends. If a draft offers Thursday at five, book Thursday at five — nothing in the reply box changes your diary.
Does it cost anything?
It's part of your plan's AI allowance, like the rest of the assistant. See What the AI costs you.
Related articles
- Reply to a clientInbox · Answering by text or email, leaving a note for the team instead, and starting a conversation with someone who hasn't messaged you first.
- Replying by voiceAI in RewireBox · Saying who to reply to and what to say, then reading the exact words back before anything reaches a client's phone.
- Where the answers come fromAI in RewireBox · Why the figures in an AI answer are your figures — the assistant picks the question apart and writes the sentence, and your own reports do the maths.
Can’t find what you’re looking for?
Book a 20-minute walkthrough and we’ll answer it on a screen share — or start free and try it on your own salon’s data.