Does pausing stop the billing?

Yes. A paused membership isn't charged. It can resume on a date you set, or stay paused indefinitely until someone resumes it.

Can I pause from a date in the past?

No — pausing starts today or later. Un-charging a month that has already been billed is a refund, and refunds leave a trail on purpose.

What happens to credit they haven't used?

That follows the plan's expiry rule, the same as any other cycle. A pause isn't a way to bank credit that would otherwise have expired.

Can a cancelled membership be restarted?

Start a new membership rather than reviving the old one. The old one stays in the record as history, which is what you want when someone asks what they were paying and when.

Will a late charge arrive after I cancel?

No. Pause and cancel are decisions made here, and a billing event arriving afterwards can't undo them.

Pausing and cancelling

"I'm having a baby in March." "I'm moving." "I love it, I just can't this month." Three different requests, and only one of them is a cancellation.

Pause when they're coming back

Pausing stops the billing and keeps everything else. Open the member from Memberships and press Pause.

You choose when it resumes — pick a date, or leave it open and resume it by hand later. A paused membership shows Paused in the list along with the date it comes back, so the answer to "who's frozen right now?" is a glance.

Pausing starts today or later, never in the past. A month that's already been charged has already been charged, and undoing that is a refund with a record — not a quiet edit to a subscription.

The list of clients on a membership, each with their plan, status and next billing date. — Paused and cancelled memberships stay on the list, with their status showing.

Cancel when they're not

Cancel membership ends it. The billing stops, the membership stays in the record showing Cancelled, and the client keeps their history.

Nothing is deleted. What they were on, what they paid and when they left all stay visible, which is what you need three months later when they ask to come back or query a charge.

A cancelled membership isn't restarted — you start a new one. That keeps the two spells separate in the record instead of pretending an eight-month gap didn't happen.

Credit on the way out

Unused credit follows the plan's ordinary expiry rule. Pausing doesn't preserve credit that was about to expire, and cancelling doesn't cash it out.

That's worth saying at the desk, because the intuitive assumption runs the other way. Somebody pausing in the last week of a cycle to "save" this month's gloss is doing something that won't work, and they will be annoyed about it later rather than now.

The one worth asking about

A membership someone wants to cancel is worth thirty seconds of curiosity, not because you'll always save it, but because the reason repeats. "I never manage to book it" is a rota problem you can fix. "I'm moving" isn't.

The member's panel carries a brief on how they've actually used the plan — how often they came, what they redeemed — which is a better basis for that conversation than a guess.