Using a membership at checkout

Nina is on Color Club and she's just had her colour, with a gloss on top. The bill needs to know which half of that she's already paid for.

Applying it

Ring the visit up as normal — the services go on the cart at their usual prices, because a member's bill starts life the same as anyone else's.

When the client on the sale has a membership or a package that covers something in the cart, RewireBox says so: a note appears in the cart naming the lines it thinks are covered. It's a prompt, not an action.

To take it, use Apply package or membership on the line itself. Pick the plan from the list — memberships and packages appear together, each labelled with what's left on it — and the line is redeemed against it.

The line stays on the bill. It doesn't vanish: it drops to $0.00 and the total comes down by what the plan covered. That matters because the record of what was done and the record of what was paid are the same record, and a service that disappears from the bill is a service that disappears from the stylist's day.

Front desk, managers and owners can all apply a redemption. Stylists can't — they can ring a sale up, but looking into a client's plans isn't theirs to do. So the person at the desk never needs to fetch anyone.

Running out

Included services are counted per cycle. When they're gone, they're gone: the service stays on the bill at full price and the client pays for it.

This isn't an error state and the software doesn't treat it as one. A plan that includes one colour a month, used by someone having two, is a plan doing exactly what it was sold to do.

Where you look is the member's panel — open the member from Memberships and the credits remaining are listed alongside the plan and the billing history.

That panel answers nearly every till-side membership question: what they're on, what's left, when they're billed next, and whether the membership is actually active.

What credits do at the end of a cycle

That depends on the plan, and it's worth knowing for the plans you sell:

• End of cycle — unused credit is gone when the next charge lands.
• Never — it banks up indefinitely.
• Days after billing — it survives a set window, then goes.

A client asking "can I use last month's?" is asking about this setting.