Does the package come off the bill automatically?

No. The cart points out that a line is covered, but somebody applies it. Spending a session the client paid for is a decision worth making on purpose.

Why is there no Apply package or membership link?

Stylists don't get it — ringing a sale up and looking into someone's prepaid plans are different jobs. Front desk, managers and owners all have it.

What happens when the last session is used?

The package becomes Depleted and stays on the record as history. It isn't deleted — you'll want it when someone asks what they had and when.

A package expired yesterday and the client is here.

Expiry is stored per client package and can be edited, so extending one is a decision you can make rather than a wall you hit.

Can I undo a redemption?

Yes — reversing it puts the session back on the client's package. The sale then owes the money, the same as removing any other line.

Redeem a package at checkout

Nina is here for the third of her five haircuts. The visit is normal; the bill isn't, because one line of it has already been paid for.

Taking a session off the bill

Ring the visit up as usual. The haircut goes on the cart at its normal price — every bill starts the same way, whether or not the client has prepaid.

When the client on the sale holds a package covering something in the cart, RewireBox says so, naming the lines it believes are covered. Then use Apply package or membership on the line and pick the package — the picker lists each plan with how many sessions are left on it.

An open checkout for a client with a package: a Haircut line reduced to $0.00 with the stylist beside it, a Gel Manicure line still at $45.00, and a total of $45.00 above the Go to payments button. — Applied. The covered line reads $0.00 — and nothing on the cart says which package paid for it.

The line stays on the bill. It doesn't vanish: it drops to $0.00 and the total falls by what the package covered. A session comes off the package. Both records — what was done and what was paid — stay intact, which is what makes the stylist's day and the money agree at the end of it.

Anyone at the desk can do this — front desk, managers and owners. Stylists can't: they can ring a sale up, but looking into a client's plans isn't theirs to do.

What's left

The Packages screen is the ledger: one row per client package, with the sessions remaining and the expiry date.

The list of packages clients have bought, showing how many sessions each person has left and when it expires. — Sessions remaining, per client, per package — the answer to nearly every package question at the desk.

That's the screen for "how many has she got left?", and it's where you look before you promise anything.

The two ways a package ends

Depleted — the last session was used. The package stays on the record as history rather than disappearing, because "what did she have in March?" is a real question with real money attached.

Expired — the clock ran out with sessions unused. The package stops being redeemable and the client pays normally.

Expiry is stored on the client's own package, not only on the plan, and it can be edited. So a client who turns up a week late isn't a policy crisis: somebody decides whether to extend it, and the decision is recorded.

Undoing one

Redemptions can be reversed. The session goes back onto the package and the sale owes the money again — the same as taking any other line off a bill.

That's the fix for the common mistake, which is applying the wrong package when a client holds two. Reverse it, apply the right one, carry on.