Where the money lands

Somebody has paid $150 on a card. It's not in the till, it's not in your bank yet, and the obvious question — where is it, exactly? — has an answer worth knowing before the first busy week rather than after it.

It's in your account, not ours

Every card charge RewireBox takes is created on your Stripe account. You are the merchant on the client's statement, the funds settle into your balance, and Stripe pays them out to the bank account you gave when you connected. The money never passes through RewireBox at any point.

Two things follow from that, and both are usually good news:

• What comes out is Stripe's processing fee, and only that. RewireBox adds no percentage on top of a card payment on any plan.
• The payout schedule is Stripe's, not ours. We don't hold the money and can't delay it.

If the payments screen says (payouts not yet enabled) beside the connected line, charges work but money can't leave yet — Stripe is still waiting on something. Finish Stripe setup is where you give it.

Getting to it

Settings → Payments → Open Stripe dashboard opens your own Stripe account in one click, already signed in. That's where the payouts are: what's on its way, what's already landed, the schedule it runs on, and the bank account it lands in. It's also the only place your bank details can be changed — they're held by Stripe, not by us.

What RewireBox can tell you

Not what landed in your bank — that's in Stripe. What RewireBox has is the other half, and it's the half you need at the desk: what you took, and how.

Two reports do the work, and they reconcile against each other:

• Payment Summary — every captured payment for the period grouped by method, with a count and a total. This is the one to open when you're asking "how much of last month was card?"
• Payment Details — one row per payment, with the sale number, the client, the method and the card. This is the one to open when a specific payment is in question.

Both live under Reports → Payments, alongside Cash Drawer Activity, Deposits Collected and Deposits Used. All of them export to CSV, which is the usual handover to whoever does your books.

Reconciling without going mad

The number in RewireBox is what you charged. The number in your bank is what arrived after fees, for a period that doesn't line up neatly with your week. They will never match to the penny on a given day, and trying to make them is the wrong job.

Work by period and by method instead. Run Payment Summary for a month, take the card line, and compare it against the same month's charges in Stripe. Cash is a separate story that lives in the drawer, not here.