Fix a time card
The shift somebody forgot to punch, the clock-out that never happened, and the trail every correction leaves behind it.
3 min readUpdated August 15, 2026Owners · ManagersIncluded from Starter
Somebody worked Saturday and their hours are blank. Maybe the tablet was behind the desk, maybe they walked straight to a colour that was already waiting. Either way the shift happened and the record doesn't say so.
Start with what RewireBox already noticed
Open Time clock and look above the table. If anybody had appointments on a day with no time card, there's a banner saying so.
Each row names the person, the day, the hours their bookings imply and how many appointments there were. Add card creates the shift from the first appointment's start to the last one's end.
That's a proposal, not a fact — it knows when they were booked, not when they arrived or how long they stayed to sweep up. Read it before you accept it, and edit the card afterwards if the real day was longer.
It looks at the last two weeks and shows the first five, with Show all for the rest. Days still to come never appear: a booking in the future isn't evidence that anybody worked.
Adding one by hand
For a day with no appointments to go on — a deep clean, a training morning, somebody covering the desk — press Add time card.
- 1
Pick the Staff member and, if you have more than one, the Location.
- 2
Set the Day, then Clock-in and Clock-out.
- 3
Leave Clock-out blank if they're still working; the card opens as In progress.
- 4
Choose a Task if the stretch shouldn't be paid — otherwise leave it on No task (paid).
- 5
Put the reason in Notes — forgot to punch, covered reception — and press Add time card.
Notes are the cheapest thing here and the most useful in three weeks, when somebody asks why there's a Tuesday with four hours on it.
Changing one that's already there
The ⋯ menu on any row opens Edit. Times, task and notes are all editable. Staff and Location are not — a card belongs to the person who worked it, and moving it would be a change of who gets paid dressed up as a correction.
Clearing Clock-out re-opens the card, which is how you undo a clock-out that landed at the wrong time.
The trail
Every hand-entered card and every edit is recorded, and you can read it without leaving the panel.
History at the foot of the Edit panel lists what happened to this card, newest first: Created, Edited, Approved, Rejected — each with its date and time, and with the manager's note where one was given. Nothing in that list can be changed or removed, and it outlives the card itself.
That's the answer to the question a time clock exists to settle. Hours can be corrected, because real days need correcting; what can't happen is a quiet correction.
Signing it off
A card somebody typed arrives as Pending, and so does any card that's been edited — including one that was approved yesterday. The ⋯ menu offers Approve and Reject.
Reject asks for an optional reason and tells you what it does: a rejected card stays on record but its hours won't count toward payroll. That reason lands in the History, which is where it does its work — the person who asks about the missing hours in a fortnight gets an answer instead of a shrug.
Delete is the harsher one and says so: this removes the worked hours from payroll. This can't be undone. Reach for Reject when the shift happened and the numbers are wrong, and Delete only when the card should never have existed.
Common questions
Somebody forgot to clock in entirely.
Look at the banner at the top of Time clock first. If they had appointments that day, RewireBox has already worked out the hours and offers Add card. If they didn't, use Add time card and type the times.
Does a correction change what someone gets paid?
Yes — that's the whole point of it, and it's why every edit is signed and dated. A card you add or change lands as Pending, and Pending hours still count. Only Rejected stops them.
Can I move a card to a different person?
No. Staff and Location are locked once a card exists. Delete the wrong one and add a right one — two visible actions rather than one silent reassignment.
How do I re-open a shift I closed by mistake?
Clear the Clock-out field and save. The card goes back to In progress. It'll refuse if that person already has another shift open, because nobody can be in two at once.
Who can approve and reject?
Owners and managers. It's the same permission that lets you edit a card in the first place — if you can change somebody's hours you can sign them off.
What happens to the history if I delete the card?
It survives. The trail is kept separately from the card, so a deleted shift still has a record of who deleted it and when.
Related articles
- Time cardsTime clock · The table of who was here and for how long — reading a row, narrowing to one person, and what makes paid hours differ from hours elapsed.
- Hours into payrollTime clock · Which cards become the Hours column, the four things to check before a pay period closes, and where the time clock's job ends.
- How they get paidStaff · The three things on a staff record that decide what payroll owes someone — and the one that catches people out on their first pay period.
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