How they get paid

The first pay period after a new hire is where the gaps show up. Their record looks complete, they've had a full fortnight of clients, and the report puts $0.00 next to their name.

Three things on a staff record decide what payroll owes somebody, and they're in different places, which is why it's easy to have two of them right.

The rule

The Compensation card on their record is the rule: a service commission rate, a product commission rate, how tips are treated, and — if you use them — an hourly rate or a salary. Press Edit to set it; Setting up how someone is paid walks the form field by field.

Only the owner can change it. A manager sees the rates without an Edit button, which is deliberate: knowing what the team costs is part of running the floor, and deciding it isn't.

If there's no rule, payroll doesn't invent one. Their sales still land on the report, flagged in red at $0.00 with a link straight back to this card. A forgotten setting should look like a problem rather than like a decision.

Who the money is attributed to

This is the one that catches people, because it isn't on the staff record at all — it's on each sale.

Every line in a checkout carries a Staff picker, and that picker is what sends the money to somebody's commission. From an appointment it's filled in for you from who was booked. On a walk-in, or when somebody else finishes a blow-dry that isn't theirs, it's a choice at the till.

So when one person's commission looks wrong, check the sale before you check the rate. A perfect compensation rule pays nothing on work that was recorded against somebody else, and nothing about that looks broken on either screen.

Hours, if you pay for them

Commission needs no hours. Hourly pay does — it's the rate multiplied by clocked hours — and clocked hours come from the time clock, which needs a PIN.

The Time clock PIN card sits on the same record. Four to six digits, set by a manager, and it's what routes a kiosk clock-in to the right person. Nobody can clock in without one, and somebody who never clocks in has no hours for payroll to multiply.

That's also why the hourly rate has a switch beside it. On its own the rate is a note on the record. Pay the greater of hourly or commission is what makes each period compare the two and pay the larger — a floor under a quiet fortnight, not an addition to a busy one.

When somebody leaves mid-period

Terminating a staff member archives their record, and archiving is not deleting. Their sales stay attributed to them, their tips stay on the period, and the pay run that covers their last fortnight still owes them exactly what they earned in it.

Finish paying them before you tidy anything. Nothing about the record needs to survive for the money to be right, but there is no reason to make the last conversation harder than it is.