Move, cancel, and check out an appointment

Click any appointment on the grid and its panel opens beside the calendar. This is where an appointment spends the rest of its life.

Walking it through the day

There's one button, and it always shows the single next thing that happens. As you tap it, the status pill on the grid changes so everyone else can see where that client is without asking.

One button, one decision, no dropdown to hunt through.

Sending it to the till

Check out opens a sale already loaded with the services that were booked, at the prices the client was quoted, each one attributed to the stylist who did it. You are never re-entering what you just did.

Once someone is in the chair, checking out is the more likely next step than tapping Complete, so Check out becomes the main button on the panel and Complete moves underneath it. The panel then tracks that sale for you:

Because the appointment remembers its sale, two people at two screens can't accidentally ring the same client up twice.

And paying finishes the visit. When the money is collected in full, the appointment moves itself to Completed — nobody has to remember to come back to the calendar and tap Complete. That button stays for the visit nobody pays for: a comp, a fix-it, a goodwill trim.

Moving an appointment

The fast way is to drag it. Press and hold, move it to a different time or a different stylist's column, and let go.

For anything more deliberate — a different day, a specific time — the details panel has date and time fields you can edit directly. Either way you get a Notify the client of the change checkbox, ticked by default.

Cancelling

Cancelling asks you which kind, because the three kinds are not the same thing:

• Normal — they gave you notice.
• Late cancellation — they cancelled inside your notice window.
• No-show — they didn't turn up and didn't tell you.

Picking the honest one matters. It's what makes your reports able to tell you whether you have a cancellation problem or a no-show problem, and it's what your cancellation policy keys off when there's a fee involved.

Cancelled appointments stay on the grid as a thin red ribbon at the edge of the column. That's deliberate, and so is how small it is. You want to see the hole in the day, and you want the history still there next week when you're deciding whether this client gets asked for a deposit next time — but the hole is the point. The time is free again the second you confirm, so the ribbon steps aside: click the space beside it and you're booking someone new into it. Click the ribbon itself to reopen the cancelled visit.

Filling the hole

The moment you cancel, a message tells you what just opened up — "1

From there, Book puts them straight in. If someone beat you to the slot while you were reading, it says so and they stay on the list. Copy text gives you the "we have an opening" message to send — you send it, not us. Cancelling never texts your waitlist on its own.

If the appointment you cancelled has already been and gone, you won't be offered any of this. There's nothing left to fill.