Change what a visit includes

A haircut is booked. They sit down and ask about colour. Or they arrive early and ask if there's time for eyebrows first. Or the cut runs twenty minutes long.

All three are the same problem: the visit is no longer what was booked, and the calendar is the only thing in Rewirebox that owns time. If the extra ninety minutes isn't on the appointment, the grid still shows the chair free at three o'clock and somebody books into it.

So change the visit where you're already standing — on the calendar.

Adding or removing a service

Click the appointment, find Services, click Edit.

You get the same basket you'd use to book: add a service, remove one, change its customisations. Nothing is written until you save, so you can try a combination and back out of it.

As you change it, one line above the buttons tells you the consequence:

Ends 2

PM → 3

PM · +90 min

That line is the whole point of doing this on the calendar. It's the number the stylist needs before they say yes — and it's there before you commit, not after.

There's a running visit total too, which is the other number you have to say out loud.

When the client hasn't started yet

If they've arrived and are waiting, you have one option you lose the moment the stylist starts: order.

Each service row has a do this first arrow. Use it and the added service moves to the front of the visit. "Can you do my eyebrows before the cut?" — that's a normal question from someone in the waiting area, and this is where you answer it.

Watch the impact line when you do, because it can change in a direction that surprises people:

Blocks 1

PM → 3

PM · starts 2

as booked

The client's appointment time hasn't moved. But if the service you put first needs setup time, the stylist is occupied earlier than they were, and that can collide with whoever was before them. The line shows you both edges so the clash isn't a mystery.

Once the appointment is In service, the do-this-first arrow disappears on the service that's under way. You can't schedule something ahead of a haircut that's already half done.

When it doesn't fit

If the new length runs into the next client, you're offered the honest choices rather than a dead end:

Option	What it does
Keep it — double-booked	Saves anyway and shows the two side by side. Only offered if your salon allows double-booking.
Move this visit	Opens the reschedule form so you can find it a slot where it does fit.
Book it for later	Starts a new booking with only the added service, same stylist, a week out. The honest answer when there genuinely isn't room today — and the one that keeps the money.

Once someone is in the chair, none of this blocks you. The service is already happening; refusing to record it wouldn't make it un-happen. You'll see a warning if it now runs past the stylist's hours, but the save goes through.

A different stylist for one of the services

The client wants colour, but colour isn't your stylist's thing. On that service's row, pick who's doing it.

That doesn't hide a second name inside one appointment — it creates a second appointment in that stylist's own column, starting when this one ends. Which means their availability is checked properly, their column shows the booking, and their commission is their own. Both blocks carry a Part of one visit badge, and it all comes to one bill.

Changing a price at the chair

While you're editing, each service line has its price available to change. Use it for the goodwill discount, the "that took longer than the menu says", the regular you look after.

The original price is kept, so your reports can still tell the difference between what you quote and what you charge. Changing a price needs checkout permission on top of calendar permission — it's a money decision, so it's gated like one.

Dragging the visit longer

If nothing about the service list changed and it simply ran long, you don't need the editor at all. Drag the bottom edge of the block and let go. It snaps to your slot size, previews as you drag, and abandoning the drag costs nothing. Keyboard works too — focus the block's bottom grip and use the arrow keys.

Suggestions while they're still sitting there

Under the services list you'll find add-on suggestions for this specific visit — what pairs with what they're already having. It runs when you ask it to, not on opening the panel.

It's the same suggester that sits on the till, moved to the moment it can actually convert: the client is in the chair with time on the clock, rather than at the desk with their coat on.

What it won't let you do

These are refusals, not bugs. Each one is protecting a number somebody else already relies on.

It says	Because
A service you removed has already been billed on a sale	That service exists on a sale. Void or edit the sale first — otherwise the bill and the appointment would disagree.
This visit is already at checkout	A sale is open. Adding still works and drops straight into that cart. Removing and reordering have to happen on the sale.
The remaining services cost less than the deposit already paid	The client has paid you more than the visit is now worth. That's a refund, not an edit.
(completed or cancelled visits have no Edit button)	Payroll and reporting have already counted this visit. Changing it would quietly rewrite figures people have been paid on.

You may also see a warning that isn't a refusal: if the client agreed to your cancellation policy for the original services and the visit has since grown, a no-show fee would now be larger than what they accepted. Worth a word with them.

"She's also got a 4

with Ava"

If the client has another booking the same day, the panel says so — under their details, with the time, the stylist, and what it's for. Click it and you're taken straight there.

This matters most at the till. When neither visit has been rung up yet there's a One bill button: press it and both go on one sale, so the client pays once and walks out. If the other visit is already someone's open cart it says Already at checkout instead — two separate bills can't be merged, so that's a conversation with whoever started it.

If you split a visit between two stylists (above), that second half shows up here too — labelled part of this visit, so you can tell it apart from a genuinely separate booking.

It works from the till, too

The connection runs both ways. Add a service to an open sale and the appointment grows to match — the calendar learns about the extra time without anybody going back to it.

That was the old trap: the till was the easy place to add the colour, and it was the one place that never told the calendar. It does now.

Who changed what

Every change to a visit's services is recorded — what it was, what it became, who made the change and when — and it shows on the client's timeline.

That record exists for one specific argument, and it's worth knowing it's there before you need it: at the end of the month, when a stylist's commission includes a $90 colour that nobody remembers adding.