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Your first hour

What happens when you sign up, why your account arrives full of a salon you don't recognise, and the four things to set up before anything else.

3 min readUpdated August 16, 2026Owners

Signing up asks you five quick questions — what you offer, how big your team is, who's on it, what you use today, and what you'd like to improve — and then a review screen with Enter RewireBox on it. Only the first one does any real work: it decides which industry your sample salon is stocked from.

Press the button and you land in a salon that is already busy. That is deliberate, and it is the first thing to understand.

The salon you're looking at isn't yours yet

Your account arrives full of a plausible salon in your own trade — a booked week, clients with visit histories, sales that were checked out, stock on the shelf. A nail salon gets manicures and pedicures; a barbershop gets fades and hot towel shaves. If you typed your team's names into the signup questions, they're the ones on the calendar.

None of it is real, and none of it can reach anybody. Use it. Ring a sale up and refund it, move an appointment, send yourself a receipt. Ten minutes of poking at a working salon teaches you more than any tour.

The four things that matter

Everything else can wait. These four are what stand between you and taking a booking that pays you.

The Settings hub: a line confirming the salon is ready to take bookings and payments, then grouped destinations — Your salon holding business details, business hours, locations, staff and payroll; What you sell holding services, service categories and fees; Booking and scheduling holding calendar, quick tools and online booking; and Payments and policies beginning below the fold.
Everything that configures the salon, grouped by what you're trying to do.
  1. 1

    Your salon and your hours. Settings → Business details for the name and branding on everything a client sees, then Business hours for the days you're open. Your hours are the outer boundary of every bookable slot, so nothing later works properly until they're right.

  2. 2

    Your menu. What clients can book, at what price, for how long. Four fields make a bookable service — see Build your menu.

  3. 3

    Your team. The people who do the work, their hours, and whether they can be booked — see Add your team.

  4. 4

    Card payments. Connecting Stripe is what makes the card tiles appear at checkout — see Take your first payment.

Your existing client list is the one thing not on that list, because you don't have to type it in. See Bring your clients across.

What you're on while you do this

A new account runs on a trial with nothing held back — every feature, no cap on how many people you add. That's on purpose: deciding on a plan is easier after you've seen the product than before.

When you do choose, the one distinction worth knowing early is that Solo is a single chair. It's one staff member and one location, and the team-shaped features — payroll, the time clock, tip pooling — aren't there at all, rather than being present with an upsell on them. If you have anyone else on the books, you want Starter or above.

Common questions

Why is my account full of clients I've never met?

Because an empty product can't show you how it feels on a busy Saturday. Your account is stocked with a sample salon in your industry — real-looking bookings, sales and history — so your first minute is spent using RewireBox rather than setting it up.

Can I break anything by clicking around?

Not in a way that matters. Ring up a sale, refund it, drag an appointment across the calendar. None of it is real, and nothing reaches anybody: the sample clients' email addresses and phone numbers are placeholders that can't receive a message.

How do I get rid of the sample data?

Settings → Setup healthClear the sample data. It removes every sample client, booking, sale, product and staff member in one go — and the sample menu, forms and chart templates with them. Anything you added yourself is left alone. It can't be undone, so it asks you to type a word first.

Can I just rename the sample services into my own menu?

Better not to. An edited sample service is still a sample service, so clearing the sample data takes it and your edits with it. Add your own and let the samples go.

What do I actually have to set up?

Four things, in this order: your salon's details and hours, your menu, your team, and card payments. Setup health in Settings checks the last three for you.

What's in the trial?

All of it, with no seat limit. Plans only start deciding things when you pick one — Solo is a single chair with no payroll or time clock, and the team features begin at Starter.

Can I redo the questions I answered at signup?

No, and there's nothing to fix if you got one wrong. They only shaped the sample data. Nothing you set up afterwards depends on them.

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Can’t find what you’re looking for?

Book a 20-minute walkthrough and we’ll answer it on a screen share — or start free and try it on your own salon’s data.