What's the difference between selling and registering?

Selling puts the package on a bill and takes the money. Registering records that someone has a package without a sale behind it — for a gift, a goodwill gesture, or something bought before you were on RewireBox.

When does the expiry clock start?

At purchase. The date is stored on the client's package and can be edited afterwards if you need to be generous about it.

Can clients buy packages from my website?

Yes, once packages are switched on in Settings → Online sales. They're off by default.

Does the client have to sign anything?

Only if the plan has an agreement attached. When it does, the terms — including the expiry — are part of what they agree to.

Can I sell two packages to the same person?

Yes. They're separate rows with separate balances and separate expiry dates, and redemption draws from them one at a time.

Sell a package

The treatment plan is six sessions and the client would rather pay once. Ring it up like anything else.

At the till

A package is a thing you sell, so it goes on a sale the same way a service or a product does: start the checkout, add the package, take the payment.

The moment the sale closes, the package exists on the client's record with its full balance and its expiry date, ready to be drawn against on their next visit.

The list of packages clients have bought, showing how many sessions each person has left and when it expires. — A sold package lands here straight away, with its balance and its expiry.

Registering one by hand

Sometimes the money didn't come through a sale. Somebody bought a package before you moved to RewireBox, or you're giving one as a gift, or you're putting something right after a bad visit.

Register package on the Packages screen records the package without a sale behind it: pick the Client, pick the Package, and adjust Expires if you want to be more generous than the plan.

The result behaves identically at checkout. What differs is the Source on the record, which is how the reports keep bought packages and given packages apart — worth keeping honest, because a hundred registered packages look like a hundred sales otherwise.

Selling from your website

Packages can be bought from your online store once they're switched on in Settings → Online sales. They're off until you do.

The buyer's package appears on their client record the same way a till-sold one does. There is one system here, not two — which matters when someone buys online and then asks about it at the desk.

What the client should be told

Two things, and they take five seconds:

How many sessions, said out loud. "So that's six blow-dries."
When it runs out, if it does. "You've got until the end of November."

Both are on the record and neither is on the client's mind. The complaint that follows from skipping this is never about the price — it's always about the date.