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Change a price or give a discount

Charging something other than the list price — a one-off adjustment, a percentage off, or a goodwill gesture — and leaving a reason behind it.

2 min readUpdated August 7, 2026

Every line on a cart has a Change price button. It opens one small panel that covers every way a bill legitimately differs from the price list.

The two different things

The panel separates them deliberately, because they mean different things a year later when you're looking at your numbers.

New price replaces the price of the service. Use it when the job itself was different — a trim rather than a full cut, half a head of foils.

Percent off and Amount off keep the real price and take money off it. Use them when the work was the work and you chose to charge less. If you use both, the percentage comes off first and the fixed amount comes off what's left.

Three chips — 10% off, 15% off, 20% off — cover the discounts most salons actually give, so the common case is one tap rather than typed arithmetic.

Watch the bottom line

Final price updates as you type, with the saving spelled out underneath — saves $14.00 (20%). That line is the sanity check. A fat-fingered 90 instead of 9 looks obvious there in a way it never does in an input box, and the Apply button carries the number too, so you're confirming a figure rather than a form.

Say why

Reason is optional and worth filling in anyway. Three chips — Loyalty, Service recovery, Manager comp — cover most of it, and using them keeps the wording consistent.

Discounts show on the cart line in green, and again on the receipt, so the client can see what you took off. That's usually the point of giving it.

Common questions

What's the difference between a new price and a discount?

A new price replaces what the service costs — you're saying it was a smaller job. A discount keeps the real price on the record and takes money off it. Reports can tell you how much you discounted; they can't tell you that from a quietly rewritten price.

Can I use a percentage and an amount together?

Yes, and they stack in that order — the percentage comes off first, then the fixed amount comes off what's left. The Final price line shows the result as you type, so you never have to work it out.

Does the reason matter?

It's optional, but it's what makes discounting reviewable later. Use the chips where they fit — a hundred rows that all say Loyalty are countable; a hundred rows saying loyalty, loyal, and disc-loyalty are not.

Can I discount the whole sale rather than one line?

Yes — that's what offers are for. Apply offer in the cart takes a configured promotion off the whole bill, and it records which offer was used.

Can I put a price up?

Yes. Type a higher new price and the panel says so plainly rather than pretending it's a discount.

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