Who did what on a sale
The History panel on any sale — who opened it, who took the money, who changed a price, and when. What it can tell you, and the two things it can't.
2 min readUpdated August 19, 2026Owners · Managers
Most of the time nobody needs this. Then a stylist's commission is short, or a number on Tuesday doesn't match what anyone remembers, and suddenly the only question that matters is who did that, and when.
History answers it. It's at the top of every sale.
What a sale's history looks like
The whole life of the sale, newest first:
- Sale opened — and whether it came from an appointment or was rung up fresh
- Items added, and any offer, package or membership applied to them
- Money taken — the amount, how it was paid, and who took it
- Sale closed
- Receipts sent, and to where
- Anything changed afterwards: a price, a discount, the stylist on a line, the client on the bill, the sale's date
- Refunded or voided — with the reason, and the person
A typical sale is four or five lines. A sale that went wrong is longer, and that's the one you'll be reading.
The two things it won't tell you
Worth knowing before you rely on it, because both look like faults and neither is.
Some entries have no name against them. They say actor not recorded. That means one of two things: the product did it automatically, or it happened before August 2026, when we started keeping names on these actions. An old sale isn't suspicious for being quiet — it's just older than the record.
Adding an item to the cart isn't attributed. You'll see Color added — $120.00 with no name. The item itself is still on the sale for anyone to read, so nothing is hidden; we simply don't record who put it there, and inventing an answer would be worse than leaving it blank.
What it deliberately leaves out
History is the story of this sale. It doesn't reach into the till, the client's account balance, gift cards or stock — those are separate records, on their own screens, for people who are allowed to see them.
That boundary is the reason anyone who can open a sale can also open its history. If it pulled in the drawer and the wallet, it would have to be locked down to owners, and the person who most often needs to settle "who took that payment" is standing at the desk.
Common questions
Where is it?
History, at the top of any sale in the right-hand panel — open or closed, voided or refunded. There's also a small clock icon on each row of the sales list, so you can check one sale's history without losing the one you're looking at.
Why does a line say “actor not recorded”?
Because nobody was recorded against it. That's either something the system did on its own, or something that happened before we started keeping names — the record starts from August 2026, and we'd rather say so than put a name on something we're not sure about.
Why doesn't it say who added a line to the cart?
Adding an item isn't tracked to a person. The item is still sitting there for anyone to see, so nothing is lost — and guessing the person who opened the sale would be a reasonable-sounding lie, because a line added an hour later is often somebody else's.
Does it show cash drawer or account balance movements?
No, deliberately. History covers the sale itself. The till has its own record under Cash drawer, and a client's account balance has one on their profile. Keeping them separate is what lets everyone who can open a sale see its history.
Can someone edit or delete an entry?
No. Nothing in here is typed by hand — every line is assembled from what the product recorded at the time, and the forensic half of it is written to a separate append-only record that no one in the salon can change.
Related articles
- Refunds and voidsSales · Two different ways to undo a sale, for two different situations — cancelling one that never really happened, and giving money back on one that did.
- Change a price or give a discountSales · Charging something other than the list price — a one-off adjustment, a percentage off, or a goodwill gesture — and leaving a reason behind it.
- The client recordClients · The four numbers at the top, the four tabs underneath, and how to read someone's whole history with you in about ten seconds.
Can’t find what you’re looking for?
Book a 20-minute walkthrough and we’ll answer it on a screen share — or start free and try it on your own salon’s data.