Adding a fee or an extra
Putting something on the bill that isn't a service or a product — and the three other things the cart will offer you while you're there.
2 min readUpdated August 17, 2026Front desk
The colour took an extra tube. Somebody wants a bottle of shampoo. And your card surcharge should be on this one. None of those is a booked service.
The four buttons under the cart
An open sale's cart has four ways to add a line, and they do different jobs:
- Service — anything from your menu, whether it was booked or not.
- Product — retail, which comes off your stock when the sale closes.
- Fee — a charge from your fee list: a card surcharge, a sanitation fee, a supply charge.
- Appointment — somebody else's visit, pulled onto this bill. That's one bill for several appointments.
- 1
Open the sale you're building — from the appointment, or from the sales list if it's already open.
- 2
Press Fee. The picker lists the fees you've set up, with their amounts.
- 3
Pick one. It goes straight on as a line.
- 4
Adjust it if you have to — Change price on the line handles the one-off, without touching the fee itself.
Fees come from Settings → Fees and nowhere else. You can't type a new one at the counter, and that's deliberate: a till where anyone can invent a charge is a till whose reports can't be read. Fees covers setting them up, including the ones that add themselves to every sale.
While you're in there
The cart offers three other things, and they're all optional:
Suggest add-ons and Suggest service add-ons propose retail and services this client might actually want, based on what's in the cart and what they've had before. They're suggestions with a price on them — pressing one rings it up, and nothing appears until you do.
Apply offer puts a promotion on the bill, and Auto-apply offers finds the ones that already qualify.
Ring it up by voice is the fastest route when your hands are full — it's covered in Take a payment.
Common questions
Where do fees come from?
From the list you set up in Settings → Fees. The till only offers what's on that list — you can't invent a fee at the counter, which is what keeps the reporting worth reading.
The Fee picker is empty.
No fees are set up yet. See Fees — it takes a name and an amount.
Can I change the amount of a fee on one bill?
Yes, the same way as any line — Change price on the line. The fee's own amount doesn't change.
What if a fee should be on every sale?
Set it to auto-add and it lands on new sales without anybody pressing anything. That's a decision worth making deliberately, not at the counter.
Can I add a service somebody else did?
Yes. Every line carries its own staff picker, so a line added at the desk still pays the right person.
What's the difference between a fee and a product?
A product comes off your stock. A fee doesn't exist as a thing on a shelf — it's a charge.
Related articles
- FeesServices · Fixed charges that sit alongside the menu — a sanitation fee, a supply charge, a card surcharge — added by hand or put on every sale automatically.
- Take a paymentSales · From the chair to the till — starting a checkout, building the cart, adding a tip, and taking the money by cash, card or gift card.
- Change a price or give a discountSales · Charging something other than the list price — a one-off adjustment, a percentage off, or a goodwill gesture — and leaving a reason behind it.
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