Receipts
Sending one, sending it again, sending it somewhere else — and what's actually on it.
2 min readUpdated August 18, 2026Front desk
Nobody asks for a receipt until they're at the door with their coat on. Then they ask for it by email, and it turns out you have their old address.
Sending one
Open the closed sale — from the sales list, or straight after you took the payment — and press Send receipt.
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Pick the channel: Email or Text message.
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Leave the recipient blank to use whatever is on the client's record.
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Or type one — an address for email, a number for a text. It goes there, and their record is left exactly as it was.
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Press Send.
Nothing goes out on its own when a sale closes. That's a deliberate choice: most clients don't want one, and a shop that emails everybody a receipt is a shop whose emails stop being opened.
What's on it
The receipt number, your salon's location and the date. Then what was bought, line by line, with what each cost — and who did it, if you've turned that on. Then the subtotal, any discount, the tax, the tip, the total, and how it was paid.
Three parts of that are yours to set, all in Settings → Checkout: whether each line names the stylist who did it, the footer at the bottom — your own words if you've written any, a plain thank-you if you haven't — and a friendly opening line the AI writes for this client, which is off unless you turn it on.
A walk-in sale has no name on it, and the receipt leaves it out rather than inventing one.
The message it arrives in
An emailed or texted receipt opens with a line of your own — "Thank you for visiting Luma Studio — your receipt is below" out of the box — and then the receipt itself. That line, and the subject on an email, are set in Settings → Notifications → Receipt, one version for email and one for text.
It is wording, not the receipt: change it and the line items, the total and how they paid are printed underneath either way. Untick Send this message on the slot and the receipt goes out with no greeting at all. A walk-in gets no greeting either — the standard wording opens with the client's name, and a sale with nobody on it hasn't got one.
Sending it again
The same button, as many times as you like. Sending a receipt is a message, not a change to the sale, so nothing about the money moves and nothing is recorded differently. If somebody's lost theirs, or the address bounced, send it again to somewhere that works.
Common questions
Are receipts sent automatically?
No. Closing a sale doesn't send anything — you send a receipt when somebody wants one, which is most of the time not at all.
Where's the button?
Send receipt, at the top of a closed sale in the rail.
Can I send it to a different address?
Yes. Leave the box blank and it goes to what's on the client's record; type an address or a number and it goes there instead, without changing their record.
Can I send one to a walk-in?
Yes — a walk-in has no contact on file, so type where it should go.
Can I send it twice?
As many times as you need. Nothing about the sale changes when you do.
Can I change the wording it arrives with?
Yes — Settings → Notifications → Receipt, an email version and a text version. That sets the greeting and the subject; the itemised receipt is printed under it regardless. See What clients are sent.
Text or email?
Either. Email is the sensible default for something somebody might keep; a text is easier when all they have is a phone. A text costs more than an email — see What a message costs.
Related articles
- Take a paymentSales · From the chair to the till — starting a checkout, building the cart, adding a tip, and taking the money by cash, card or gift card.
- Refunds and voidsSales · Two different ways to undo a sale, for two different situations — cancelling one that never really happened, and giving money back on one that did.
- Taking a card paymentPayments · The two card tiles at checkout, what to type where, splitting a bill across methods, and what to do when the card says no.
Can’t find what you’re looking for?
Book a 20-minute walkthrough and we’ll answer it on a screen share — or start free and try it on your own salon’s data.