What they can do with an appointment

It's twenty past nine and a client is standing on a train platform deciding whether to ring you about Thursday. Whether she does depends entirely on how many taps it takes.

Confirm

An unconfirmed appointment shows Confirm appointment at the top of its page. One tap, and the appointment turns confirmed on your calendar with nobody at your desk touching anything.

This is the portal's whole business case. Every client who confirms themselves is a call your front desk didn't make, and every confirmation is a chair that's less likely to sit empty.

Reschedule

Reschedule offers real times: your live availability, with the same stylist, inside the same rules your own booking page follows. They pick one, and the appointment moves.

There's no request queue and nothing for you to approve, because nothing gets offered that couldn't be booked. If there's genuinely nothing available, the page says so rather than showing an empty list.

Cancel — and the offer first

Cancel appointment doesn't cancel. It opens a Before you go… step that offers a handful of times to move to instead, chosen for that client and that appointment.

If there's nothing sensible to offer, the step is skipped and they go straight to a plain confirmation — the offer is never allowed to stand between somebody and cancelling.

What it deliberately won't do

Inside your cancellation window — 24 hours unless you've changed it — the page stops offering changes and tells them to contact you. That's the point: a last-minute hole in the day should involve a person, and it's the difference between a client who rings you and a client who thinks they cancelled.