What your clients see

Every appointment message you send carries a link. Tapping it opens that client's own page — no password, no app, no account. That's deliberate: a login is a wall, and people on a phone between meetings don't climb walls, they just don't confirm.

What's on the page

Their name, their upcoming appointments, and their memberships. Each appointment card shows the date and time, what they booked, who with, and a status — including a green Happening now while they're actually in the chair.

Tapping one opens what they can do with it:

• Confirm appointment — on anything unconfirmed. One tap, and your calendar turns blue without anyone at your desk touching it.
• Reschedule — offers times that genuinely work, from your live availability with the same stylist.
• Cancel appointment — and before it goes through, the page offers to move them instead. A rebooked client is worth more than an apologetic one.

Asking a question

Ask a question opens a small assistant on the page. It answers from their own appointments — when they're next in, who with, what it costs — in your salon's own opening hours and time zone.

It never changes anything on its own. If moving an appointment is the answer, it offers times as buttons, and the client taps one. When it can't help, it hands over to your team and says so — and that conversation appears in your Inbox like any other message. Your reply, sent by text or email, appears right there on their page too, because the page mirrors the whole conversation.

What it won't do

Some limits are on purpose:

• No new bookings — the portal manages what already exists.
• No changing stylist — they pick a time, not a person.
• No last-minute changes — inside your cutoff window, the page politely sends them to you.
• No history, no invoices — it's a page for what's next, not a filing cabinet.

Everything it refuses, it refuses with a sentence telling them to contact you. The worst outcome isn't a client who can't self-serve; it's a client who thinks they cancelled and didn't.