What clients are sent, automatically

A client books a colour on Tuesday and hears from you four times before they sit down — a confirmation, two reminders, and a note when you moved them by fifteen minutes. You wrote none of those on the day. This screen is where they come from.

What actually goes out

Settings → Notifications lists every message the product sends on its own. Each one has an email version and a text version, and they are separate:

• Appointment booked — immediately after the booking.
• Appointment rescheduled — when a visit moves to a new time.
• Appointment services updated — when what's booked changes but the time doesn't. It leads with the new finish time, because that's the part the client didn't agree to.
• Appointment cancelled.
• Appointment reminder — twice, on the clock below.
• No-show / late-cancellation fee charged — sent when a card on file is actually debited. It names the amount, the visit and the reason, because a charge a client can't account for is a dispute waiting to happen.
• Card on file requested — when somebody asks a client to save a card. Nothing is charged.

Receipt is on the same screen and is the one that is not automatic. Nothing goes out when a sale closes; somebody presses Send receipt. What you write there is the greeting and the subject line at the top of it, and the itemised receipt — the line items, the total, how they paid — is printed underneath whatever you wrote. Turn it off and they get the receipt with no greeting, which is exactly what happened before you could edit it at all.

Nothing about marketing is on this list. Campaigns and flows are separate, consented separately, and never mixed in here.

Each row is badged Default or Customized, and Off if you've silenced it. Default means the standard wording, which is written and maintained for you — leaving everything on Default is a legitimate answer.

Changing one

Two shortcuts sit above the list. Draft all with AI writes the whole set in one consistent voice, which is the fastest way to stop sounding like software. Match my brand voice appears only once you've customised something — it reads the voice out of what you've already written and offers the rest to match. Both hand you drafts to review; neither saves anything on its own.

When the reminders go out

Two reminders, each with its own switch and its own timing. Out of the box the first is 24 hours before and the second 2 hours before, and you can move either anywhere from an hour to a week, or turn it off.

Quiet hours is off unless you turn it on. On, a reminder that would land inside the window waits until the window opens — 9pm to 8am by default, judged in the timezone of the location the appointment is at, not wherever you happen to be reading this.

It has two carve-outs, and both matter more than the rule:

• A reminder due within two hours of the appointment ignores the window. A 9pm text beats a missed 9am appointment.
• A reminder that would be pushed past the start time is sent on time instead. A reminder after the visit is worse than a reminder at a rude hour.

Confirmations, changes and cancellations are never held. They're sent the moment the thing happens, because a client who has just been cancelled on needs to know tonight.

This is not the quiet hours on your flows. Those hold marketing back and are on by default. These hold reminders back and are off by default. Two settings, two jobs — Quiet hours and opting out covers the marketing side.