Your plan and what's on it

The question behind this one is nearly always specific: can I add this stylist, why is that screen locked, and what am I actually paying for. Those are three different answers, and only one of them is about money.

The four plans

There are four, and what separates them is a short list of whole features rather than a grid of small ones:

Limit	Solo	Starter	Growth	Scale
Active staff	1	5	15	unlimited
Locations	1	1	1	unlimited
Payroll, time clock, tip pooling, tip payouts	—	✓	✓	✓
Team AI and staff reports	—	✓	✓	✓
Multiple locations	—	—	—	✓
Custom roles and permissions	—	—	—	✓

Everything else is on every plan. Booking, the calendar, clients, checkout, payments, gift cards, memberships, packages, forms, the inbox, campaigns, flows, reports and the client portal do not vary by plan — and neither does the number of clients, appointments or sales you can have.

Every plan also carries a monthly AI allowance, sized to the plan. What the AI costs you has the figures and, more usefully, what happens when it runs out.

Seats, and what counts as one

The staff cap counts people who are Active. A stylist you've set to Inactive for the winter isn't holding a seat, and neither is somebody who has left — so a summer hire frees theirs in September.

When the plan is full the product says so at the moment you press Add staff, names the plan that has room, and doesn't make you fill in the form first. Adding someone to your team covers the rest, including why two counts feed that number rather than one.

The location cap works the same way: only Scale runs more than one location. Below it the Locations screen is still yours — your address, your phone and the timezone that schedules your day are editable on every plan — but there's no Add location button, and a line where it would be says what your plan covers. Where your salon operates is the detail.

What a locked feature looks like

Two different things happen, depending on how you arrive.

Through the menus, you never meet it. Anything your plan doesn't include is absent from the navigation and from the apps launcher. Not greyed out, not badged — absent. A Solo owner's product is a smaller product, deliberately, and not a tour of things to buy.

Through a link, you get a padlock. Follow a bookmark, a deep link or a link from somewhere else and you land on a panel inside the app that names the feature, says in one line what it does, and tells you which plan includes it. The navigation and the salon switcher stay where they are, because you asked for something real and "that's on a bigger plan" is not an error.

There's no button on that panel. Plans are provisioned by a person, so the panel says to talk to us — which is true — rather than offering a checkout that doesn't exist.

Your trial is not the whole product

This is the one worth reading twice, because the natural assumption is wrong.

A trial runs for 30 days on the plan you chose when you signed up, and it carries that plan's caps and that plan's features. It is not an unlocked everything-mode that shrinks at the end. A trial on Starter has five seats and one location the whole way through.

The practical consequence: if you signed up without picking a plan, your trial is running on Scale — and everything Scale-only that you set up during it, including a second location and any custom roles, is on the list of things to check before you settle somewhere smaller. Nothing is deleted. It stops being reachable, which is a different and much more confusing experience if it takes you by surprise.