Checkout and receipts

Somebody at the desk is about to take $86 for a colour, and three of the things that happen next were decided on this screen: which tip buttons appear, whether the receipt names the stylist who did the work, and whether the payment is allowed to go through at all.

Tips

Tip buttons (%) is a plain list — up to six whole numbers, comma-separated. Whatever you type is what the till offers, sorted low to high and de-duplicated, so 25, 18, 20 and 18, 20, 25 are the same thing. Luma Studio runs 18, 20, 25.

One edge worth knowing: clearing the field doesn't remove the buttons. An empty list falls back to 18, 20 and 22. The control that means "no presets" is Hide tip buttons, two rows down.

The three boxes under it stack, and it's worth knowing the order they're read in:

• Ask clients for a tip is the master switch. Off, and the tip step disappears from checkout entirely.
• Ask for a tip on sales that only contain products decides whether a retail-only sale gets the prompt too. Most salons leave this off — asking for a tip on a bottle of conditioner reads badly at the counter.
• Hide tip buttons removes the presets but keeps the prompt and the custom amount. This is for the salon that wants tipping available and doesn't want to suggest a number.

Receipts

Show the service provider on the receipt puts the stylist's name beside each service line. Clients ask for this more than anything else on the page — it's how somebody remembers who to book next time.

Add an AI-personalised thank-you line writes one friendly opening sentence for that specific client. It's off unless you turn it on, it's skipped for any client who has opted out of AI, and if the AI can't answer the receipt simply goes out without it.

Custom receipt footer replaces the plain "Thank you!" at the bottom with your own words, up to 500 characters. Luma Studio's reads Thank you for visiting! Re-book online any time — see you soon.

All three are resolved when the receipt is issued and stored with it. A stylist leaving, or you rewriting the footer next spring, never changes a receipt somebody already has. Receipts covers sending and re-sending them.

The two that can stop a sale

Require a staff member on service items and Require a staff member on product items are the only controls here that refuse something.

With one on, a sale that has a line with nobody against it won't take a payment, and the message names the offending line. It stops at the payment rather than at the close, which matters: a sale closes on its own once payments cover the total, so refusing there would leave you with money taken and a sale still open.

The reason to turn the service one on is money, not tidiness. An unassigned service line is commission nobody gets paid — and it surfaces weeks later, in a pay run, when reconstructing who did what is guesswork.

What isn't here

There is no signature capture and no customer-facing display. Both were once offered on this screen as toggles, neither existed anywhere in the product, and they were taken off rather than left sitting there — a setting whose only honest description is "this does nothing" is worse than an absence. If you need a client to agree to something in writing, that's a consent form.