Working hours and time off

A stylist has been added, ticked as a service provider, and the calendar still shows them as an empty column nobody can book. That's almost always this: they have no hours, so there's no time to put an appointment into.

Hours are a standing week rather than a rota you rebuild each month. Set them once and they hold until you change them.

Setting somebody's week

Saving replaces the whole week at once rather than merging changes into it, which is worth knowing for one reason: an empty form means "this person works no hours". The panel says so before you press it, and they stop being bookable until hours come back.

If you run more than one location, each stretch carries its own — so somebody who does Mondays uptown and Thursdays at the other shop is two rows with different locations, not two staff records.

A holiday, or a week off

Standing hours are the wrong tool for "Priya is away for a fortnight". You don't want to rewrite her week and remember to put it back. Block the dates instead.

Settings → Calendar → Quick tools holds Mark staff not working. Pick a From and a To, tick whoever is off — or Select all for a bank holiday when the whole salon is shut — add a reason if it helps you remember, and press Mark not working.

It blocks whole days for each person across the range, which stops both desk bookings and online ones. The reason is for you; clients never see it.

The days it refuses

Any day where somebody already has an appointment is skipped rather than cleared, and the screen tells you which ones by name and date underneath.

That's the right behaviour and it's worth expecting rather than being surprised by. Blocking a holiday must never quietly strand a booked client, so the product does the safe part on its own and hands you the short list of days that need a phone call — which is exactly the work only a person can do.

To lift a block, put the same people and the same dates back in and press Remove not working. It clears the full-day blocks it created and nothing else, so an ordinary appointment inside that range is never touched.